Service Core Process
Customer Complaint Handling
Service KPIs
Customer Satisfaction Surveys
Telephone Etiquettes
Email Communication
Body Languages & Personal Grooming
Service Marketing
Basics of Automobiles
Warranty policy and procedures
Diagnostics Check Sheet
Repeat Repair Reductions
Dealer Management System [DMS]
Electronics Service Professions [ELSA Pro]
Dealer Information System Software [DISS]
Electronic Parts Catalog [ETKA]
Group Training Online[GTO]