Automobile Technology
Volkswagen Group – Service Advisor Talent Program
KGTTI Bengaluru have partnered with Volkswagen Group Academy [VGA]. Volkswagen is the biggest German Automaker and 2nd largest automakers in the world. To create unique certification program “The Service Advisor Talent Program” is established with a curriculum with an opportunity to work with on of the biggest branch in the world and also ever growing industry in India.
CURRICULUM VG:SATP
Service Core Process
Customer Complaint Handling
Service KPIs
Customer Satisfaction Surveys
Telephone Etiquettes
Email Communication
Body Languages & Personal Grooming
Service Marketing
Basics of Automobiles
Warranty policy and procedures
Diagnostics Check Sheet
Repeat Repair Reductions
Dealer Management System [DMS]
Electronics Service Professions [ELSA Pro]
Dealer Information System Software [DISS]
Electronic Parts Catalog [ETKA]
Group Training Online[GTO]
TRAINING METHODOLOGIES
Classroom & Hands-on Practical Sessions
The centre is equipped with state-of-the-art facilities and training laboratories with high end equipments.
Training on Industrial Equipments
The lab equipment utilised for training follow industry standards and provide industry working experience.
Real Time Simulations
The trainees go through hands on training on simulators before moving to industry equipment. Industry recommended simulators are used for this purpose.
Dealer Visits and Other Case Studies
Industry visits are arranged for students during the end of the course to give them industrial exposure.
| Course Title | Course Duration | Months | Minimum Eligibility | Bengaluru | Kalaburagi | Belagavi | Mangaluru | Hubballi |
|---|---|---|---|---|---|---|---|---|
| VGSATP | 153 Hours | 6 Months | BE/Diploma/ITI | √ | x | x | x | x |
| VGTAP | 600 Hours | 6 Months | BE/Diploma/ITI | x | x | x | x | √ |
| Automobile Engine Service and Maintenance Technician | 140 Hours | 3 Months | BE/Diploma/ITI | x | x | x | x | √ |
